Refund Policy

Welcome to Thulasi Traders! We strive to provide you with the best products and services. Please review our Refund Policy to understand the terms and conditions related to refunds.

1. Refund Eligibility

We offer refunds under the following circumstances:

Damaged or Defective Products

If you receive a damaged or defective product, please contact our support team within 7 days of receiving the item. We will arrange for a return and replacement or issue a refund.

Incorrect Product Received

If you receive an incorrect product, please contact our support team within 7 days of receiving the item. We will arrange for the correct product to be sent or issue a refund.

2. Refund Process

To initiate a refund, follow these steps:

1. Contact Us: Email us with your order number, details of the issue, and any supporting images if applicable.
2. Return Authorization: If a return is required, we will provide you with a return authorization and instructions on how to return the item.
3. Return the Item: Ship the item back to us according to the provided instructions.
4. Refund Processing: Once we receive the returned item, we will process the refund within [X] business days.

3. Non-Refundable Items

Certain items are non-refundable, including:

• Perishable Goods: Such as fresh vegetables, fruits, and other perishable items.
• Downloadable Products: Digital goods or products that are delivered electronically.

4. Refund Timeframe

Refunds are typically processed within 2 business days after receiving the returned item. The actual timeframe may vary based on your payment method and financial institution.

5. Contact Us

If you have any questions or concerns about our Refund Policy, please contact our support team. We are here to assist you.

6. Changes to this Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page.